Refund policy

Cancellation & Refunds Policy

Last updated: 2 November 2025

Welcome to Plantale. We make small-batch and made-to-order planters and home décor using 3D printing. Because many items are produced on demand, our cancellation and refund terms vary by product type and order status. This page explains how cancellations, returns, exchanges, and refunds work at Plantale.

1) Order Cancellation

When can I cancel?

  • Within 6 hours of placing the order or before production begins (whichever is earlier): Free cancellation.
  • Once printing/finishing/packing has begun, cancellation isn’t possible for made-to-order items.

How to request: Email support@plantale.in or WhatsApp +91-8950608499 with your Order ID, item(s), and reason for cancellation. If approved, we’ll confirm in writing.

Delayed orders: If we are unable to dispatch within the communicated timeline and you no longer wish to wait, you may request a full refund before dispatch.

2) Return Window & Eligibility

Standard return window: 7 calendar days from delivery for eligible items (see exclusions below).

Eligible returns:

  • Wrong item/color/size received
  • Transit damage or manufacturing defect
  • Quality issue that materially affects use

Conditions:

  • Item must be unused, unwashed, and in original packaging with all inserts.
  • Raise the request within the return window (see “How to start a return”).

Non-returnable items:

  • Customised/personalised pieces (names, logos, special sizes/finishes)
  • Made-to-order planters produced specifically for you, unless defective/damaged
  • Clearance/discounted items marked “Final Sale”

Note: Minor surface variations, layer lines, or color tone differences are normal characteristics of 3D-printed PLA products and are not treated as defects.

3) Damage/Defect Claims

To help us resolve quickly:

  1. Record package condition: clear photos of the outer box and shipping label upon delivery.
  2. Unboxing video: a continuous, clear video from sealed package to item reveal is required for transit-damage claims.
  3. Email everything to support@plantale.in within 48 hours of delivery with your Order ID.

If approved, we’ll offer free replacement, repair, or full refund (as per your preference and inventory availability).

4) Exchanges

We will confirm the eligibility for a replacement.

If approved, a replacement will be delivered within 7-10 business days.

Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

5) Return Logistics & Costs

Reverse pickup: Available for most pin codes in India. We’ll schedule a pickup once your request is approved.

Self-ship (if pickup unavailable):

  • Ship to: Plantale Returns, 156 Model Town, Panipat, Haryana, 132103, India, +91-8950608499.
  • Use a trackable courier and share the AWB/tracking ID. We are not responsible for lost self-shipped returns without proof of delivery.

Who pays for shipping?

  • Our mistake (damage/defect/wrong item): Plantale bears the full cost.
  • Preference-based returns/exchanges (where eligible): You pay the return courier; we can deduct actual two-way shipping from the refund if we arranged pickup.

Quality check: Returns pass a 24–72h QC after arriving at our facility before refunds/exchanges are processed.

6) Refund Methods & Timelines

Your refund will be credited automatically to your original method of payment within 5-7 business days.

You will receive a confirmation once the refund is issued.

Please note:

Your bank or credit card provider may take additional time to reflect the refund in your account.

7) Order Not Received / RTO / Address Issues

  • Incomplete/incorrect address or repeated delivery attempts failed: The shipment may return to us (RTO). On request, we can reship (additional shipping may apply). If you prefer a refund, we’ll deduct actual two-way shipping incurred.
  • Marked delivered but not received: Inform us within 48 hours so we can raise a carrier investigation. Resolution may take 5–10 business days.

8) How to Start a Return/Exchange

  1. Email support@plantale.in (subject: Return/Exchange – Order #[ID]) within the applicable window.
  2. Include: Order ID, item(s), reason, photos/video (for damage/defect), and your preferred resolution (refund/exchange).
  3. Wait for approval & pickup/self-ship instructions.
  4. Pack securely in original packaging; include invoice.
  5. Track pickup/self-ship. We’ll notify you after QC and process your refund/exchange.

9) International Orders (if enabled)

Currently, Plantale primarily ships within India. If we accept an international order by exception, customs duties/taxes are borne by the buyer and are non-refundable. International returns are accepted only for damage/defect; buyer pays return shipping unless otherwise agreed in writing.

10) Legal & Contact

  • All disputes are subject to Panipat, Haryana (India) jurisdiction.
  • This policy works alongside our Terms of Service and Privacy Policy.

Contact

  • Email: support@plantale.in
  • Phone/WhatsApp: +91-8950608499
  • Address: Plantale, 156 Model Town, Panipat, Haryana, 132103, India
  • Operated by: Shivam Agro

Quick FAQ

Can I cancel after 6 hours?
If production hasn’t started, yes. Once printing begins, cancellations aren’t possible for made-to-order items.

Do you accept returns for “change of mind”?
For standard (non-custom) items, we may allow preference-based returns within 7 days—shipping is borne by the buyer and two-way shipping may be deducted from refunds.

What counts as a defect for 3D prints?
Cracks, warping that affects use, severe color mismatch from order, or structural failure. Normal layer lines/minor micro-marks are inherent to FDM prints and not defects.

When will I get my refund?
Typically within 5–7 business days after QC approval (COD: 7–10 business days via bank transfer/UPI).

If you need this policy as a PDF for vendor onboarding or marketplace listings, let us know and we’ll share a copy.